Get Help

Learn how to get support for Craft.

Channels of Communication

General Design System Support: ds-general

Purpose: This channel is the primary point of communication for general inquiries, support requests, and discussions related to the Craft Design System. It’s the go-to place for engineers and designers to ask questions, share knowledge, and stay informed on best practices.

Who Should Use It: Engineers, designers, and anyone involved in the development or design process that needs support or information about the Craft DS.

Release Information: ds-craft-releases

Purpose: This channel is dedicated to providing updates on new releases, including new components, bug fixes, and major changes to the Craft Design System. All release notes and version changes will be posted here to keep the team informed of what’s new and what’s changed.

Who Should Use It: All team members who need to stay updated on the latest Craft DS releases, especially those involved in implementing or maintaining the design system in their projects.

Key Team Members

Engineering Contact: Brittney Postma

Role: Brittney is the primary engineering contact for the Craft Design System. She is responsible for the development and maintenance of the system’s components, ensuring that they are robust, scalable, and meet the needs of the design and engineering teams.

How to Reach: For any technical issues, questions, or suggestions related to the Craft DS, you can reach out to Brittney through the ds-general channel or direct message.

Design Contact: Doug Merritt

Role: Doug is the lead designer for the Craft Design System. He is responsible for the visual and interaction design aspects, ensuring that all components adhere to the design principles and accessibility standards.

How to Reach: For any design-related inquiries, feedback, or suggestions, Doug is available in the ds-general channel or via direct message.

Support Guidelines

When seeking support or contributing to the Craft Design System, please follow these guidelines:

  • Use the Right Channel: Always direct your queries to the appropriate channel (ds-general for support and discussions, ds-craft-releases for release information).

  • Be Specific: When asking for support, provide as much detail as possible about the issue, including screenshots, code snippets, or links to relevant files.

  • Respect the Process: Follow the established workflows for submitting issues or requests. If you’re unsure, ask in the ds-general channel before proceeding.